Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Salisbury | GPhC No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Salisbury collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Salisbury is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Salisbury, UK. We act as the data controller for all personal information collected through our services.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following types of information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and other health-related data necessary for prescribing weight loss treatments
• Payment information: Billing details processed securely through our payment provider
• Account information: Login credentials and consultation history
• Technical data: IP address, browser type, device information, and website usage data collected automatically when you visit our site

3. How We Use Your Data

We use your personal data only where we have a lawful basis to do so. Your information is used to:

• Process and fulfil your prescription and medication orders
• Conduct clinical assessments and ensure treatments are safe and appropriate for you
• Communicate with you regarding your order, consultation, or account
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy
• Deliver your medication — orders approved by our pharmacist are dispatched within 1 working day
• Improve our website, services, and patient experience
• Send relevant health information or service updates where you have given consent

Your health data is classified as special category data under UK GDPR and is handled with the highest level of care and confidentiality.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function correctly
• Analytics cookies: Help us understand visitor behaviour and improve our services
• Preference cookies: Remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only in the following limited circumstances:

• Healthcare professionals: Prescribing clinicians and pharmacists involved in your care
• Delivery partners: Courier services used to dispatch your medication securely
• Payment processors: Secure third-party payment providers to handle transactions
• IT and platform providers: Trusted technology suppliers who support our systems, bound by data processing agreements
• Regulatory and legal authorities: Where we are required to disclose information by law, including the GPhC, MHRA, or law enforcement

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain your personal and medical records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. After this period, your data is securely deleted or anonymised.

7. Your Privacy Rights

Under UK GDPR, you have rights over your personal data, including the right to access the information we hold about you, request corrections to inaccurate data, ask us to delete your data where appropriate, withdraw consent at any time, and raise concerns about how your data is being used. To exercise any of these rights, please contact us directly using the details below. We will respond to all data-related requests promptly and fairly.

8. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please get in touch with us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Salisbury
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk